> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://maventrading.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why might a payout remain pending until KYC verification is successfully completed?

Payouts cannot be processed until KYC (Know Your Customer) verification is successfully completed and approved. Your payout will remain pending in the following situations:

1. **KYC not yet submitted** - If you have not submitted your KYC verification at all, you must complete it before any payout can be processed or after receiving your funded account after passing the challenge and account review.

1. **KYC submission rejected** - If your KYC was rejected (e.g., due to invalid documents like photocopies instead of original ID cards, or mismatched personal information), you must resubmit with correct documentation. Please be advised that using using someone else’s ID or being an underage trader will result in automatic KYC rejection.

1. **KYC expired** - KYC verification is valid for 3 months from the date of completion. If your KYC has expired, you will receive a new KYC email and must complete the verification process again.

1. **KYC processing pending** - After you submit your KYC, it is processed within 24 working hours (Monday-Friday only). During this processing period, your payout request will remain pending.

1. **Additional requirements not completed** - Even after KYC approval, other requirements, such as Rise work onboarding, must be completed before payouts can be processed.

Once your KYC is successfully verified and all other requirements are met, your payout will be processed. Payouts are also only processed during working days (Monday-Friday).