Why does my account show "Not Passing" even after meeting the payout eligibility criteria?

If your dashboard displays a "Not Passing" or "No" status even though you have met all the required payout criteria (profit target and consistency score), you can safely ignore that status indicator. As long as you have genuinely met the payout criteria, you are still eligible to request your payout — the status label does not block your withdrawal request.

Similarly, if the payout date shown on your dashboard appears different from when you actually met the requirements, this is a display behaviour and not an error. You can request your payout once you have met the criteria and the scheduled payout date/time is reached.

Updated on: 08/09/2026