What should I do when a bank transfer payment is debited but remains pending with Maven?

If your bank has debited the payment but Maven's system still shows it as Pending, it means the funds have not yet arrived on Maven's side. Bank transfers can be delayed for various reasons, and this is typically a bank-side issue rather than a Maven-side one.

Here's what to expect depending on the situation:

• If the payment is still in transit: Contact your bank directly with your transaction reference and ask them to confirm the transfer status. Maven cannot speed up the process until the funds are received.
• If the payment was declined by Maven after being debited: The funds will be returned to your wallet within 3–5 business days. If you want to retry, consider using an alternative payment method such as crypto to avoid the same issue recurring.
• If you believe the payment was successfully sent: Contact Maven support and provide your full name, email address used for purchase, and proof of payment (transaction receipt/reference). The team will look into your order and resend your account credentials if the payment is confirmed.

Note: If your dashboard shows "Payment Declined" but your bank was debited, follow the same steps above. Once the payment is verified, your account credentials will be sent to your email inbox — make sure to also check your spam/junk folder.

Updated on: 30/09/2026