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# What should I do when a bank transfer payment is debited but remains pending with Maven?

If your bank has debited the payment but Maven's system still shows it as **Pending**, it means the funds have not yet arrived on Maven's side. Bank transfers can be delayed for various reasons, and this is typically a bank-side issue rather than a Maven-side one.

Here's what to expect depending on the situation:

* **If the payment is still in transit:** Contact your bank directly with your transaction reference and ask them to confirm the transfer status. Maven cannot speed up the process until the funds are received.
* **If the payment was declined by Maven after being debited:** The funds will be returned to your wallet within **3–5 business days**. If you want to retry, consider using an alternative payment method such as **crypto** to avoid the same issue recurring.
* **If you believe the payment was successfully sent:** Contact Maven support and provide your **full name**, **email address used for purchase**, and **proof of payment (transaction receipt/reference)**. The team will look into your order and resend your account credentials if the payment is confirmed.

**Note:** If your dashboard shows "Payment Declined" but your bank was debited, follow the same steps above. Once the payment is verified, your account credentials will be sent to your email inbox — make sure to also check your spam/junk folder.