What should I do if my trading account login credentials don't arrive?

Login credentials are automatically sent to your registered email address immediately after purchase. If you don't receive them, follow these steps:

Check your email

1. Verify your inbox - Look for an email from Maven Trading Group with the subject line containing your login details
2. Check spam/junk folders - Email filters sometimes misclassify our emails. Check your spam or junk folder thoroughly before proceeding
3. Refresh your email - Wait a few minutes and refresh your email client to ensure you have the latest messages

Resend credentials

If you've checked your inbox and spam folders with no results:

1. Contact support - Reach out to our support team with:

• Full name used during purchase
• Email address associated with your account
• Your account number (if you have it)

2. What to expect - Support will verify your purchase and resend your login credentials via email

What's included in your login credentials

You'll receive the following details:

• Login ID - Your account number
• Password - Include any special symbols (e.g., %, @, at the end when entering it
• Investor Password (Read Only) - For read-only access if needed (MT5 only)
• Server - The trading server name (e.g., MavenTrade for MT5)

Important notes

• Credentials are sent automatically, so you typically don't need to request them unless they're missing
• Always copy and paste passwords carefully, including special symbols at the end
• If you have multiple accounts, ensure each email resend is for the correct account number
• The credentials email may take a few minutes to arrive after purchase

If you continue to experience issues after checking spam folders and contacting support, our team will investigate your account and resend the credentials promptly.

Updated on: 08/09/2026