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# What should I do if my trading account login credentials don't arrive?

# What should I do if my trading account login credentials don't arrive?

Login credentials are automatically sent to your registered email address immediately after purchase. If you don't receive them, follow these steps:

## Check your email

1. **Verify your inbox** - Look for an email from Maven Trading Group with the subject line containing your login details
2. **Check spam/junk folders** - Email filters sometimes misclassify our emails. Check your spam or junk folder thoroughly before proceeding
3. **Refresh your email** - Wait a few minutes and refresh your email client to ensure you have the latest messages

## Resend credentials

If you've checked your inbox and spam folders with no results:

1. **Contact support** - Reach out to our support team with:
* Full name used during purchase
* Email address associated with your account
* Your account number (if you have it)

2. **What to expect** - Support will verify your purchase and resend your login credentials via email

## What's included in your login credentials

You'll receive the following details:

* **Login ID** - Your account number
* **Password** - Include any special symbols (e.g., %, @, :)  at the end when entering it
* **Investor Password (Read Only)** - For read-only access if needed (MT5 only)
* **Server** - The trading server name (e.g., MavenTrade for MT5)

## Important notes

* Credentials are sent automatically, so you typically don't need to request them unless they're missing
* Always copy and paste passwords carefully, including special symbols at the end
* If you have multiple accounts, ensure each email resend is for the correct account number
* The credentials email may take a few minutes to arrive after purchase

If you continue to experience issues after checking spam folders and contacting support, our team will investigate your account and resend the credentials promptly.