What should I do if my account purchase is complete but account details have not arrived?

If your activation fee payment was successful but you have not received your funded account order or login credentials, contact support and provide the following details so the team can locate your order:

1. Full name used during purchase
2. Email address used during purchase
3. Proof of payment (e.g. screenshot of the payment from your bank or wallet)
4. Transaction ID / TXID — the long string of letters and digits found in your crypto payment history
5. Wallet address you sent the payment to (for crypto payments)
6. Payment method (e.g. crypto network used, PayPal, Visa card, etc.)

Once verified, your account credentials will be resent to your email. Make sure to check your spam/junk folder as well as your inbox. Note that a typo in your email address during purchase is a common cause of delayed or missing credentials — if this is the case, support can correct the email and resend the account details.

Updated on: 30/09/2026