What should I do if I paid for an account but have not received my login credentials?

If you have completed your purchase but have not received your login credentials, follow these steps:

1. Check Your Email

First, verify that you have received the login details in your email inbox. Be sure to:

• Check your inbox carefully
• Check your spam or junk folder (credentials emails may sometimes be filtered)
• Check if you used the correct email address during checkout

2. Verify the Correct Email Address

Ensure the email address you're checking matches the one you used during purchase. If you're unsure which email was used, contact support with your full name and any potential email addresses — the team can confirm which email address is registered to your account. Be careful to double-check for typos, as credentials are delivered to the exact address entered at checkout.

3. Contact Support with Verification Details

If you still haven't received your credentials, reach out to support with the following information:

• Full name (as used during purchase)
• Email address used for the purchase
• Payment method used (credit card, bank transfer, cryptocurrency, etc.)
• Payment proof (a screenshot of your payment receipt or transaction confirmation)

Once you provide these details, the support team will:

• Verify your purchase
• Investigate the delivery status
• Resend your login credentials to the correct email address

4. Wait for Account Delivery

After submitting your information for verification, be patient while the team investigates. Your account credentials will be resent to your registered email address once verified.

5. Account Recovery

If you have already received your credentials but have forgotten your password, you can request a password reset by providing your account ID/login information to the support team. Your login details will be resent to your registered email address.

If your credentials were sent to an email address you no longer have access to, you will need to recover that original email account. The registered email address cannot be changed on funded accounts, as all account data, KYC, and trading history are tied to it.

Additional Notes

• Ensure your personal details (name and email) match exactly what you provided during checkout, as discrepancies can delay credential delivery
• If the email address is incorrect or no longer active, contact support to update it before requesting credentials to be resent
• If you used a wrong email address at checkout (e.g., a typo), support can identify the address that was used, correct it, and resend the credentials to your actual email address
• When updating or entering your email address (e.g., on the dashboard or when contacting support), make sure to use all lowercase letters — uppercase characters may prevent the login email from being delivered correctly
• If you receive a "token expired" error when trying to log in after receiving credentials, try clearing your browser cache and attempting to log in again
• If your payment was unsuccessful, any amount deducted will be returned to you within 5–10 business days

Updated on: 30/09/2026