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# What should I do if I have not received login credentials after claiming an account through Zealy?

# What should I do if I have not received login credentials after claiming an account through Zealy?

After successfully claiming an account through Zealy, login credentials are sent to your **Zealy-registered email address** within **48 hours** (business days only — weekends are not included in the review process).

## 1. Wait for the Review Window

Zealy claims are reviewed **during business hours only, Monday through Friday**. Saturdays and Sundays are excluded. If you claimed your account over a weekend, allow until the next business day for processing.

## 2. Check Your Email

Once reviewed, credentials are sent to the email associated with your Zealy account. Make sure to:
* Check your **inbox**
* Check your **spam or junk folder**
* Confirm you are checking the **correct email address** linked to your Zealy account

## 3. Ensure Your Name Is Correct

Your Zealy profile name must match your **official/legal name**. Usernames or aliases (e.g., "XTrades") are not accepted. If your Zealy name was not your real name at the time of claiming, you may be asked to update it and re-claim the account with your official name before credentials can be issued.

## 4. Contact Support If Credentials Have Not Arrived

If more than 48 business hours have passed and you still haven't received your credentials, contact support and provide the following:

* **Full legal name**
* **Zealy username**
* **Email address** linked to your Zealy account
* **Screenshot** of the successful redemption/claim

The support team will forward your case to the relevant team and send the login details as soon as possible.

## Important Notes

* Do **not** open a separate ticket if you have already submitted your details — the team will reach out once the review is complete.
* Credentials are always sent to the email address registered on your Zealy account, not necessarily the one you contact support from.