> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://maventrading.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if I cannot access the Maven Trading website after signing up?

If you are unable to access the Maven Trading website (e.g., you see a "You have been blocked" message or the page won't load), try the following steps:

1. **Try a different browser** — Switch to another web browser and attempt to log in again.
2. **Check your email case sensitivity** — When requesting a login link on the dashboard, make sure your email address is entered in **all lowercase**. Using capital letters can prevent the login link from being sent.
3. **Check your spam/junk folder** — The login link email may have been filtered. Look in your spam or junk folder if you don't see it in your inbox.
4. **Platform under maintenance** — If a specific platform (e.g., https://manager.maven.markets) is unavailable, it may be temporarily under maintenance. Contact support for an estimated resolution time.

To log in to the Maven Dashboard:
1. Go to https://dash.maventrading.com/login
2. Enter your email address (all lowercase) and click **Send**
3. Check your email inbox (and spam folder) for the login link
4. Click the link to access your dashboard — note that login links expire after **30 minutes**

If none of these steps resolve your issue, contact Maven support with your full name, email address used at purchase, and proof of payment.