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# What payment information is needed to verify an account purchase and investigate missing account details?

If you have paid for an account but have not received your login details, contact support and provide the following information so your purchase can be verified:

* **Full name** used during purchase
* **Email address** used during purchase
* **Payment method** (e.g. Kora, Opay, bank transfer, crypto)
* **Proof of payment** (screenshot of the transaction)

If you paid via **cryptocurrency**, also include:
* **TXID** (Transaction ID) — the long string of letters and digits from your wallet's transaction history
* **Wallet address** you sent the payment to

All details must be typed out (copy & paste) — screenshots alone are not accepted.

Once your payment is verified, the case will be forwarded to the relevant team and login details will be sent to your registered email address. Resolution is typically completed within the same day — expect a response within 30 minutes to a few hours. Make sure to check your spam/junk folder as well as your inbox.

> **Note:** The TXID and wallet address are two separate pieces of information. If you are unsure how to find either, check your crypto wallet or exchange transaction history, or contact your exchange's support team for assistance.