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# Troubleshooting Invalid Login Credentials for MetaTrader 5

# Troubleshooting Invalid Login Credentials for MetaTrader 5

If you're experiencing invalid login credentials or "No connection—Authorization Error" when accessing your funded trading account through MetaTrader 5, follow these troubleshooting steps.

## Step 1: Verify You're Using the Correct Server

When adding your account to MetaTrader 5, ensure you select the correct server:

* **Server name:** `MavenTrade`

If you select the wrong server, your credentials will be rejected. Make sure you're connecting to the correct Maven server.

## Step 2: Check Your Login Credentials

Your account details were provided in your email. Verify the following:

* **Account Number:** This is your login ID
* **Password:** Use your trading password (not the investor password)
* **Investor Password:** This is read-only and should not be used for login

### Important: Copy and Paste Correctly

When entering your password:
* **Include all symbols** at the end of the password (examples: `/`, `=`)
* Do not manually type the password if possible—**copy and paste directly** from your email to avoid typos
* Some passwords contain special characters that may appear as `*` in certain displays, but you must enter the actual character

## Step 3: Type the Password Correctly

A common issue is assuming that `*` symbols in the password field mean you need to type something different. The password field shows `*` as you type for security purposes, but you should enter the **exact password provided** to you, including all special characters.

## Step 4: Try Alternative Connection Methods

If you continue experiencing connection issues:

1. **Try a different network:** If using WiFi, attempt connecting via mobile data (4G/LTE) or vice versa
2. **Use a different device:** Try accessing MetaTrader on a PC or different phone
3. **Use a VPN:** Some users have reported success using a VPN connection

## Step 5: Reinstall MetaTrader 5

If none of the above steps work:

1. Uninstall MetaTrader 5 completely from your device
2. Download and reinstall the latest version:
* **Desktop:** https://download.mql5.com/cdn/web/maventrade.limited/mt5/maventrade5setup.exe
* **iOS:** https://download.mql5.com/cdn/mobile/mt5/ios?server=MavenTrade-Server
* **Android:** https://download.mql5.com/cdn/mobile/mt5/android?server=MavenTrade-Server
3. When setting up the new installation, carefully enter your account details again

## If You Don't Have Your Login Credentials

If you've lost your account login credentials:

1. **Contact Support** and provide the email address registered to your account
2. Support will resend your login details to your registered email
3. **Check your spam folder** if you don't see the email in your inbox
4. Once you receive your credentials, follow Steps 1-3 above

## Persistent "Authorization Failed" After Account Reactivation

If your account was recently reactivated but MT5 still shows "Authorization Failed":

* Make sure you are entering the **trading account number** (not your client ID) in the login field
* Ensure the **complete password is entered**, including any special characters at the end (e.g., `!`, `=`)
* **Do not copy-paste** if the last character is being cut off — type the password manually instead
* If the error persists after confirming your credentials, contact support — a new account may be issued and the old one terminated; you will receive the new credentials by email

## Using Your Account on Another Device

You can log into your MetaTrader account on another person's device or phone. However, **you remain fully responsible for the security and activity of your account** if you do so. Ensure the device is trusted and consider logging out when finished.

## Still Having Issues?

If you continue to experience login problems after following these steps:
* Double-check that you're using the correct server (`MavenTrade-Server`)
* Verify all special characters in your password are entered correctly
* Contact Maven Trading Support with your account number for further assistance

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**Note:** If your account is under Match Trader (not MetaTrader), you'll need to log in via the [Match Trader Manager](https://manager.maven.markets/) instead.