KYC and checkout instructions

KYC and checkout instructions

How to complete KYC verification

You will receive a unique KYC verification link (provided via email by Maven Trading support). Click on the link to access the identity verification portal. Follow the on-screen instructions to submit your required documents and complete the verification process. Once completed, reply to the email confirming that you have finished the KYC process so Maven Trading can proceed with verification.

Understanding KYC Status on Dashboard
Please note that the KYC status on your dashboard may continue to show as "Pending" even after you have submitted your documents or been approved by the verification provider. This is normal behavior and does not indicate a problem with your verification. The dashboard status update can take time to reflect. You can safely ignore this status display.

KYC Timeline and Process

KYC verification typically takes up to 24 business hours.

• For standard/OMO accounts: KYC is initiated via email after you pass your challenge phase and account review
• For instant funding/buy now pay later accounts: KYC is processed during payout request — no KYC email is sent beforehand
• Maven does not perform manual verification —
• If your government ID is a photocopy or not fully valid, the verification process may take longer than 24 business hours

Note: If your dashboard shows a "Pending" KYC status but you have not yet reached your account's KYC stage (e.g., you haven't requested a payout on a BNPL/Instant account, or haven't passed the challenge on a Standard/OMO account), you can safely disregard this status. Our team will contact you by email with next steps once you reach the KYC stage.

Provide accurate information
Ensure personal details match your government-issued ID. Inaccurate details or missing documents may result in KYC failure.

Single-name IDs (no last name):
If your government ID contains only one name (no surname), enter a dot ( . ) in the last name field at checkout. Your ID without a last name is acceptable as long as it is a valid government-issued document. Alternatively, using your first name as both first and last name is also accepted and will not cause issues during KYC.

**NOTE: **You can only use one email for one person throughout your Maven journey. The card you use must be yours; using someone else's card will result in a breach when you complete KYC. When purchasing multiple accounts, please ensure you use the same email. If you use another email, you will not make it through the KYC process.

Account Name and ID match:
The Maven account name and the government-issued ID must be under the same name to pass KYC. If you purchased an account using someone else's payment account (e.g., a family member's card or mobile money), your Maven account name must still reflect your own legal name — not the payment account holder's name. Using another person's payment method will be flagged during KYC; you should complete KYC using your own credentials and government-issued ID. Trying to update the account name to match a third party's payment account is not permitted.

Account Name Changes
You cannot change your account name after you have placed your first trade. The name registered during account purchase is permanent for trading purposes and will be used during the KYC verification and payout process. If your name was entered incorrectly before trading, contact support immediately for assistance before placing any trades.
Use official documents:
Submit a valid government-issued ID (e.g., Passport, Driver’s License, Residence Permit, ID Card).

Nigerian traders:

If the standard documents (Passport, Driver's License, etc.) are not accepted during the Veriff process, Nigerian traders can complete KYC by emailing the KYC team with:

• NIN (National Identification Number) in text format
• A selfie taken on the same day as submission

Additional documents that may be accepted (Optional):

• Paper-type NIN Slip
• Birth Certificate (Note: unable to submit birth certificate — share Age Declaration document instead)
• Bank Statement in PDF format not older than 3 months, mentioning current physical address

**Name mismatch on your dashboard:
If the name displayed on your account dashboard does not match the name on your identification document, you cannot update it yourself — this feature is not available from the dashboard. Contact Maven Support before placing any trade and provide your account login number. The team can correct the name on your behalf. Note that name changes cannot be made once you have started trading on the account.

ID authenticity:**
Using someone else’s ID or being an underage trader will result in automatic KYC rejection.

NOTE: You cannot change your personal information once you have placed a trade in your challenge account or during the KYC process. To see the documents accepted by Veriff, click the link: https://www.veriff.com/supported-countries

Accepted documents summary:
Any one of the following is sufficient for KYC:

• National ID
• Driver's License
• Passport
• Residence Permit

A live selfie is also required during the process. Bank statements are not accepted as a KYC document.

KYC must be completed by the account holder:
The entire KYC process — including document scanning and the live selfie — must be completed by the account holder in person. If another person is detected completing the KYC process on your behalf (e.g., handling the ID and directing the camera for the selfie), this is classified as KYC fraud and is a direct violation of Maven's policy. The account will be subject to immediate termination, and no appeals will be considered.

Physical ID required:
You must present your physical, government-issued ID during the KYC process. The following will be rejected:

• Soft copies or digital versions of an ID
• Photos of an ID taken from a device screen
• Physical photocopies
• Tampered or altered IDs (e.g., a passport photo placed over the original)

If your government ID is a photocopy or not valid, verification may take longer than 24 business hours.

Non-English IDs:
IDs with details printed in a non-English language are accepted.

No deadline:
There is no deadline to complete KYC — you have unlimited time to submit your documents.

After submitting KYC:
Once you have completed the KYC process, reply to the KYC email with "DONE" or "SUBMITTED" to notify the team. Verification is typically processed within 1 business day. Upon approval, you will receive an email with your funded account login details — you are then advancing to the funded stage (Phase 3) and can begin trading immediately.

KYC validity:
A completed KYC is valid for 3 months. If you pass additional accounts within that period, you do not need to repeat the KYC process — your existing verification remains valid.

Trading before KYC is fully processed:
In some cases (e.g., Standard account type where a recent valid KYC is already on file), you may receive your funded account credentials and begin trading without needing to re-submit KYC. If you have already received your login credentials, you may start trading your funded account.

Updated on: 30/09/2026