Can an account be changed after placing a trade on it?

No. Once you place a trade on an account, no changes can be made to it — this includes switching account types, correcting account details, or cancelling the account for a refund. If you purchased the wrong account type and have already traded on it, the account cannot be converted or exchanged.

If you have not yet placed any trades, account details such as name and email can still be corrected. Contact support with the account ID and the correct details to request an update. Regarding refunds: once a trade has been placed, a refund cannot be issued until you reach your third successful payout, at which point the original challenge fee is refunded.

Updated on: 30/09/2026